A letter from Mary Ann McGarry
CEO, Guild Mortgage
Homeownership is at the foundation of our economy and serves as a path toward financial security for millions of Americans. Guild started 60 years ago, when the modern mortgage market as we know it was just forming. Ever since then, we have been delivering the promise of homeownership to our clients.
Today, we are a top-ranked national lender. Through targeted acquisitions and loan officer recruitment, we have grown our annual origination volume from $1.4 billion for the year ended December 31, 2007 to almost $28 billion for the 12 months ended June 30, 2020, and our servicing portfolio from $2.5 billion of unpaid principal balance as of December 31, 2007 to $52.8 billion as of June 30, 2020 (in each case, excluding any subserviced loans). And, throughout this period of growth, we have remained focused on profitability.
Although we are proud of what we have achieved, and the many thousands we have helped to secure their future through homeownership, we believe our growth story is far from complete, and that we have the potential to expand our geographic footprint from the 31 states where we currently have retail operations to include all 50 states over the long-term.
Even as markets and technology have changed, we have always kept focused on what matters: guiding our clients through the transition to homeownership and earning their trust as a partner in what is often one of the most significant financial decisions they will ever make.
Our goal is to create “clients for life.” Our relationships with our clients begin with educating them on the mortgage products that will best suit their needs and continue long after the closing of the loan, because we service the majority of the loans that we originate in-house.
We often say that the foundation of our culture is a willingness to listen. We listen to our clients, to our colleagues and to the realtors, builders and other members of our referral network, all in a relentless effort to continue innovating and evolving our business.
This willingness to listen informs our approach at every level of the organization. For example, we invite our clients to engage with us in whatever format and frequency provides them the most comfort and convenience, whether that be in-person or through our comprehensive digital interface. We also actively involve our loan officers, compliance team and other employees in the continued development of our proprietary technology platform, allowing us to provide personalized tools and resources designed specifically for the people who use them.
These themes of growth, client service and innovation are at the core of who we are and what we do. We feel that we have built something special—an organization that has succeeded by remaining focused on doing right by our clients—and we are excited to embark on the next stage in our journey.
To our next 60 years,
Mary Ann McGarry
Chief Executive Officer